Community Guidelines
Our community guidelines help create a safe, respectful, and helpful environment for everyone. Learn about our standards and expectations for reviews and interactions.
Our Core Values
These values guide everything we do and shape our community standards
Authenticity
Share genuine experiences based on real interactions with businesses
Respect
Treat all community members, businesses, and staff with courtesy and respect
Transparency
Be honest about your experiences and any potential conflicts of interest
Content Standards
Clear guidelines on what content is welcome and what is not allowed on our platform
What's Allowed
- Honest reviews based on personal experiences
- Specific details about products or services
- Constructive feedback that helps others
- Professional responses from businesses
- Questions about products or services
- Helpful tips and recommendations
- Updates to previous reviews when circumstances change
What's Not Allowed
- Fake reviews or reviews for businesses you haven't used
- Reviews written by business owners about their own business
- Offensive language, hate speech, or personal attacks
- Reviews that violate privacy (sharing personal information)
- Spam, promotional content, or irrelevant information
- Reviews influenced by payment or incentives
- Content that violates intellectual property rights
- Reviews posted by competitors to harm businesses
Review Standards
Detailed standards for writing high-quality, helpful reviews
Content Quality
- Be specific and detailed about your experience
- Focus on the product or service, not personal attacks
- Use appropriate language suitable for all audiences
- Provide context about when and how you used the service
Accuracy
- Only review businesses you have actually used
- Ensure all facts and claims are accurate
- Update reviews if circumstances change significantly
- Disclose any relationships with the business
Helpfulness
- Write reviews that help other consumers make decisions
- Include relevant details about your experience
- Be balanced and fair in your assessment
- Consider both positive and negative aspects
What happens when a review breaks the rules
One thing, and it is the only measure that exists.
The review is hidden
It stops appearing on the company profile and stops counting towards the rating. A reason has to be given — it cannot be hidden without one — and both the reason and the time are recorded, along with who did it.
Nothing is deleted
A hidden review stays in the database and can be made visible again. That matters if the decision was wrong.
What does not happen
This page used to describe warnings, temporary restrictions, account suspension and a four-step appeals process. None of that exists — there is no way to warn, restrict or suspend an account, and no form to appeal with. Accounts are never touched; only individual reviews are.
If you think a decision was wrong
Write to us and say which review and why. There is no formal appeals procedure, but the decision and its reason are on record, and a hidden review can be restored.
Get in touchReport Violations
Help us maintain a safe and helpful community by reporting content that violates our guidelines
Inappropriate Content
Report reviews or comments that violate our content policies
Examples:
- • Offensive language
- • Personal attacks
- • Irrelevant content
Fake Reviews
Report suspected fake or fraudulent reviews
Examples:
- • Reviews from non-customers
- • Paid reviews
- • Competitor attacks
Privacy Violations
Report content that shares private information inappropriately
Examples:
- • Personal contact details
- • Private conversations
- • Confidential information
Spam or Promotional
Report spam, promotional content, or irrelevant posts
Examples:
- • Promotional links
- • Unrelated advertisements
- • Repetitive content
How to Report Content
Reporting inappropriate content is quick and easy
Reporting Process
Click the 'Report' button on the content you want to report
Select the most appropriate reason for your report
Provide additional context or details if necessary
Submit your report — a person reads every one by hand
See an on-screen confirmation that it reached us
Questions About Our Guidelines?
If you have questions about our community guidelines or need clarification on our policies, we're here to help.