Community Guidelines
Our community guidelines help create a safe, respectful, and helpful environment for everyone. Learn about our standards and expectations for reviews and interactions.
Our Core Values
These values guide everything we do and shape our community standards
Authenticity
Share genuine experiences based on real interactions with businesses
Respect
Treat all community members, businesses, and staff with courtesy and respect
Transparency
Be honest about your experiences and any potential conflicts of interest
Content Standards
Clear guidelines on what content is welcome and what is not allowed on our platform
- Honest reviews based on personal experiences
- Specific details about products or services
- Constructive feedback that helps others
- Photos that support your review
- Professional responses from businesses
- Questions about products or services
- Helpful tips and recommendations
- Updates to previous reviews when circumstances change
- Fake reviews or reviews for businesses you haven't used
- Reviews written by business owners about their own business
- Offensive language, hate speech, or personal attacks
- Reviews that violate privacy (sharing personal information)
- Spam, promotional content, or irrelevant information
- Reviews influenced by payment or incentives
- Content that violates intellectual property rights
- Reviews posted by competitors to harm businesses
Review Standards
Detailed standards for writing high-quality, helpful reviews
- Be specific and detailed about your experience
- Focus on the product or service, not personal attacks
- Use appropriate language suitable for all audiences
- Provide context about when and how you used the service
- Only review businesses you have actually used
- Ensure all facts and claims are accurate
- Update reviews if circumstances change significantly
- Disclose any relationships with the business
- Write reviews that help other consumers make decisions
- Include relevant details about your experience
- Be balanced and fair in your assessment
- Consider both positive and negative aspects
Enforcement Actions
How we handle violations of our community guidelines
Warning
First-time minor violations receive a warning with guidance
Examples:
- • Slightly inappropriate language
- • Minor factual errors
- • Incomplete review information
Temporary Restriction
Temporary limits on posting or account features
Examples:
- • Repeated minor violations
- • Suspicious activity patterns
- • Multiple community reports
Account Suspension
Temporary or permanent account suspension for serious violations
Examples:
- • Fake review campaigns
- • Harassment or abuse
- • Repeated policy violations
Content Removal
Removal of content that violates our guidelines
Examples:
- • Spam or promotional content
- • Inappropriate images
- • Privacy violations
Appeal Process
If you believe an enforcement action was taken in error, you can appeal the decision
Submit Appeal
Use our appeal form to contest the decision with additional context
Review Process
Our team reviews your appeal and any additional evidence provided
Decision
You'll receive a response within 5-7 business days with our final decision
Resolution
If successful, restrictions are lifted and content may be restored
Need to Appeal a Decision?
If you believe your content or account was unfairly restricted, you can submit an appeal for review.
Report Violations
Help us maintain a safe and helpful community by reporting content that violates our guidelines
Inappropriate Content
Report reviews or comments that violate our content policies
Examples:
- • Offensive language
- • Personal attacks
- • Irrelevant content
Fake Reviews
Report suspected fake or fraudulent reviews
Examples:
- • Reviews from non-customers
- • Paid reviews
- • Competitor attacks
Privacy Violations
Report content that shares private information inappropriately
Examples:
- • Personal contact details
- • Private conversations
- • Confidential information
Spam or Promotional
Report spam, promotional content, or irrelevant posts
Examples:
- • Promotional links
- • Unrelated advertisements
- • Repetitive content
How to Report Content
Reporting inappropriate content is quick and easy
Click the 'Report' button on the content you want to report
Select the most appropriate reason for your report
Provide additional context or details if necessary
Submit your report for review by our moderation team
Receive confirmation that your report has been received
Questions About Our Guidelines?
If you have questions about our community guidelines or need clarification on our policies, we're here to help.