How can we help you?

Find answers to your questions, learn how to use VerifyPilot, and get the support you need.

Browse help topics

Nine pages that answer the questions we get asked most.

How a review gets from someone's experience onto a company profile, and what happens in between.

What to include, what we check, and how to write something the next reader can actually use.

What counts as a valid review. The same rules apply to everyone — companies included.

If a review looks wrong, tell us. Reports are followed up and the outcome is documented.

How submissions are checked and what we do about reviews that should not be here.

What you may expect as a reviewer and as someone reading reviews.

What a company gets here today, and the longer list of what is not built yet.

How the site is built to be usable with a keyboard and a screen reader — and where to report a barrier.

Write to us. A person reads it.

Then write to us. There is one way, and this is it.

Say which page you were on and what you were trying to do. That is usually enough to work out what went wrong.

No promised response time. There is no support desk — the people who build the site read the messages.